1. Overview

At Tiana Technologies, we provide reliable support for all our software, websites, and mobile applications. Our support policy outlines the terms and limitations of technical assistance we offer.

2. Support Availability

• Support Hours: 10:00 AM – 7:00 PM (IST), Monday to Saturday
• Support unavailable on Sundays and public holidays
• Response Time: 24 to 48 hours (depending on issue severity)

3. Support Channels

• Email Support: support@tianatech.com
• Phone Support: +91 88229 80983
• WhatsApp or Chat Support (project-based availability)

4. What Support Includes

• Bug fixing for issues covered under the project scope
• Minor text/image/content updates (within reasonable limits)
• Server or hosting related troubleshooting (if managed by us)
• Guidance on using the delivered product

5. What Support Does NOT Include

• New feature development or major design changes
• Integration of third-party tools or APIs not included in original scope
• Fixing issues caused by client's unauthorized modification of code
• Issues arising due to hosting/domain change by client
• SEO, marketing, or analytics (unless purchased separately)

6. Support Duration

• Free support valid for: 30 days after project delivery
• Paid support/AMC available monthly or yearly
• After the free period, all support becomes chargeable

7. AMC (Annual Maintenance Contract)

AMC includes:

• Regular bug fixing
• Backup and maintenance
• Minor updates

AMC does not include major feature additions or redesigns.

8. Client Responsibilities

• Provide correct login/hosting credentials when needed
• Ensure timely approvals and responses
• Avoid unauthorized code edits

9. Limitation of Support

• We do not support third-party plugins, themes, or code not created by us
• We are not responsible for server outages or domain expiry
• Support may be delayed due to high-priority tasks or emergencies

10. Contact Information

For any support-related requests, reach us at:

Address:
H No. 10, Santi Path, Bye Lane 03, Mathura Nagar, Basistha, Guwahati, Assam – 781006

Phone: +91 88229 80983

Email: support@tianatech.com